Helping Passengers,
Empowering Airports.

Instantly connect passengers with live support, then harness AI-driven insights from every call to optimize airport efficiency and enhance the traveler experience.

How It Works
Customer support agent assisting an airport passenger through a video call on a self-service kiosk
Illustration showing support agent call queue

Discover how our solutions help airports transform the passenger experience

70%

of passengers experience confusion or need assistance at least once per trip

$10m

is lost annually by airports due to inefficiencies in passenger assistance

80%

of airports have self-service kiosks to improve efficiency and reduce wait times

FEATURES

Here’s what you get with this service

Video Chat

Face to face passenger and customer service interaction

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Data Visualization

Live metrics that highlight passenger trends and needs

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Organized Analytics

Clear reports tracking calls, topics, and terminals

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AI Insights

Smart tools that help administrators solve real problems

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VIDEO CHAT

Bring
customer service
to every screen

Turn any kiosk into a direct line to a live customer representative. Passengers can instantly connect with real support staff, ensuring seamless assistance whenever and wherever they need it.

Touch screen

One tap to connect with a live representative

Cross-platform

Across multiple devices and operating systems

Passenger service kiosk screen in airport terminal showing live video support
Customer service agent receiving passenger support calls
VIDEO CHAT

Know the passenger's
location before the
call connects

When a passenger places a call, agents instantly see their terminal and specific area-like baggage claim or ticketing. This saves time, reduces confusion, and helps agents assist more effectively.

One-click response
Real-time call status
Passenger location
DATA VISUALIZATION

We make it easy to track & visualize data

Our interactive dashboards allow you to track trends over time and make informed decisions to boost business efficiency.

Admin dashboard showing passenger support metrics and call volume trends
Reporting dashboard showing total calls, missed calls, and resolution time across locations
Top performing customer service agents ranked by call volume and satisfaction scores
Dashboard displaying customer satisfaction data
ORGANIZED ANALYTICS

Every interaction logged & categorized

Get summaries and smart categories for every support call, making it easy to identify common problems.

Categories

Calls are tagged by topic for easy filtering and analysis.

Location

See exactly where each call originated.

Date

Track when each interaction took place.

Summary

Quick recaps of every passenger interaction.

Categories
Categorize passenger interactions
Location
Passenger location data sent to agents during support calls
Date
Graphic showing timestamp of passenger support call for agent context
Summary
Example AI-generated summary of a passenger support call

Search what matters to you.

Airline gate issues ✕

Total visibility into every passenger interaction.

Support dashboard interface showing call history table with passenger interaction details
Maintain clear records
Understand passenger needs
Track agent performance
AI INSIGHTS

Let your data speak.
Data driven decisions.

Ask a question and you'll get instant, written answers grounded in your proprietary data-whether it's about peak call times, common passenger requests, or how to staff more efficiently.

Guided prompts to get you started
Real-time recommendations
Insights powered by your data
Illustration of AI assistant answering operational questions using real-time call data

Ask a question, get an answer.

AI-powered interface for asking questions and exploring customer support call data Example AI-generated response summarizing customer support call trends for administrators
when do call volumes peak and how can we optimize staffing?
Scalable

Built to grow with your operation-from a single terminal to an entire airport. No matter the size, our AI keeps delivering fast, reliable answers.

Accurate

Every response is grounded in your actual call data-so what you get isn’t generic; it’s tailored, timely, and based on real interactions with your passengers.

Secure

Your data stays yours. Insights are generated using your proprietary information, which is handled with care and protected with enterprise-level security.

Staff using the HelpIsHere platform to track passenger calls and monitor customer service metrics